Why technology is only 10% of a systems project

Most failed ERP and HRIS projects don't fail because the software was bad. They fail because the rollout ignored the people who had to use it.

The 10% that everyone focuses on

Choosing the platform, configuring modules, migrating data — this is real work, but it is the predictable part. Vendors are comfortable here because it fits neatly into a statement of work.

The 90% that decides success

• Change management — helping teams let go of the spreadsheet they've trusted for a decade.
• Training — not a one-time session, but hands-on support until the new workflow is second nature.
• Continuous support — the system evolves as the business does.

When we scope a project, we budget for the 90% first. That's the difference between software you bought and a system your team actually uses.